Training: «Effective Delinquency Management»

Target audience:

· Heads of credit departments, loan officers and experts engaged in delinquency management

Our training: how do you benefit from it?

· You will be introduced to early identification of potential delinquency

· You will have a complete and clear picture of how to effectively work with distressed portfolio

· You will be able to analyze the most common mistakes in working with arrears and ways to eliminate them

· You will be provided with effective collections tools (legal, economic and psychological) on various stages

· You will reinforce the knowledge gained by working with practical tasks and reviewing practical examples

Content:

Day 1 (8 hours)

Monitoring as a tool to prevent delinquency

· Monitoring objectives

· A loan officer’s goal in the course of monitoring

· Monitoring methods and tools

· Types of monitoring: scheduled and emergency

· A loan officer’s actions during the scheduled and the emergency monitoring

Delinquency management

· Definition, classification and possible criteria for debt being classified as delinquent

· Causes of delinquency

· Impact of delinquency on a credit organization, its employees, customers and investors

· Delayed payments from customer’s perspective, changing customer’s attitude to delayed payments

· Costs associated with delinquency

Day 2 (4 hours)

· Fighting delinquency - types of problem borrowers and actions needed depending on this classification

· Loan extension and restructuring

· Debt collection through court

Practical Part

· Role plays, practical tasks, case studies, group discussions

Additional description:

· Duration of the training is 1-2 days (8-12 hours), subject to specific client’s needs.

The training is carried out in an interactive way and is supported by case studies, role plays and problem solving. Participants are provided with training materials.