Training: «Policies and Procedures»

Target audience:

· experienced bank senior managers and executives, responsible for credit analysis,

· methodologists,

· risk managers

· auditors

Our training: how do you benefit from it?

· You will obtain a systemic picture of principles and approaches applied to the design of business processes in accordance with organizational goals

· Learn specific elements of policies and procedures which are necessary to effectively support business processes

· Have an idea of risk control methods for the risks inherent with some business processes

· Will be introduced to the principles of making changes into the existing policies and procedures

· Will obtain an idea of ​​interrelation between policies and procedures and the employees’ behaviour and motivation

· Will reinforce the knowledge gained by solving problems and analyzing practical examples and case studies

Content:

Day 1 (8 hours)

· Introduction: objectives of the training session

· Describing business processes, policies and procedures

· Content and structure of policies and procedures

· Versions of underwriting, approval, loan disbursement and monitoring processes and associated policies and procedures

Practical Part

· Discussion of policies, procedures and processes of attracting clients, repayment capacity assessment, loan approval and disbursement

Day 2 (4 hours)

· Versions of policies and procedures for delinquency management

· Risk control methods

· Analysis of examples of risk control methods

· Staff motivation policies and procedures

Practical Part

· Discussion of policies and procedures that may improve front and back-office performance

Additional Practical Module (4 hours)

· Practical exercises on description and analysis of current business processes in bank departments

· Practical exercises on modeling and changing business-processes, benchmarking, managing change cycle

· Analysis of current delinquency management procedures and risk management procedures, staff motivation, identification of problem zones and eliminating them

Module objective

· Reinforcement of the knowledge and gaining practical skills in designing business processes through exercises

· Introduction into process reengineering

Additional description:

· Duration of the training is 1-2 days (8-16 hours), subject to specific client’s needs.

The training is carried out in an interactive way and is supported by case studies, role plays and problem solving. Participants are provided with training materials.