Training: «Effective Delinquency Management»

Target audience:

· Heads of credit departments, loan officers and experts engaged in delinquency management

Our training: how do you benefit from it?

� You will be introduced to early identification of potential delinquency

� You will have a complete and clear picture of how to effectively work with distressed portfolio

� You will be able to analyze the most common mistakes in working with arrears and ways to eliminate them

� You will be provided with effective collections tools (legal, economic and psychological) on various stages

� You will reinforce the knowledge gained by working with practical tasks and reviewing practical examples

Content:

Day 1 (8 hours)

Monitoring as a tool to prevent delinquency

� Monitoring objectives

� A loan officer’s goal in the course of monitoring

� Monitoring methods and tools

� Types of monitoring: scheduled and emergency

� A loan officer�s actions during the scheduled and the emergency monitoring

Delinquency management

� Definition, classification and possible criteria for debt being classified as delinquent

� Causes of delinquency

� Impact of delinquency on a credit organization, its employees, customers and investors

� Delayed payments from customer�s perspective, changing customer�s attitude to delayed payments

� Costs associated with delinquency

Day 2 (4 hours)

� Fighting delinquency - types of problem borrowers and actions needed depending on this classification

� Loan extension and restructuring

� Debt collection through court

Practical Part

� Role plays, practical tasks, case studies, group discussions

Additional description:

� Duration of the training is 1-2 days (8-12 hours), subject to specific client�s needs.

The training is carried out in an interactive way and is supported by case studies, role plays and problem solving. Participants are provided with training materials.